Installation, compatibility, activation and refunds — all answered below. Still stuck? Our team is online 24/7.
download_for_offline Installation & setup
After purchase you'll get an email with a QR code. On iPhone: Settings → Cellular → Add eSIM → Use QR Code, then scan it. On Android: Settings → Network & internet → SIMs → Add eSIM. Installation takes under a minute, and you can do it before you travel.
Install the eSIM any time before your trip while you have Wi-Fi. Most plans activate automatically when you arrive and connect to a network at your destination. The validity period starts on first connection.
No. The eSIM works alongside your physical SIM. Keep your home SIM for calls/texts and set the eSIM as your data line while abroad — so you keep your number and avoid roaming data charges.
smartphone Compatibility
Most phones released since 2018 support eSIM, including iPhone XS/XR and newer, Google Pixel 3 and newer, and Samsung Galaxy S20+/Note 20/Z series and newer. Your phone must also be carrier-unlocked. When in doubt, dial *#06# — if you see an EID number, your device supports eSIM.
Unfortunately no. A carrier-locked phone will reject any third-party eSIM. Contact your carrier to unlock the device first, then install your eSIMly eSIM.
signal_cellular_alt Data, coverage & top-ups
You'll get local 4G/LTE or 5G speeds wherever the partner network supports it. There's no artificial throttling on standard plans until your data allowance is used.
Your connection simply pauses — no surprise overage fees ever. You can buy a new plan at any time from the Plans page and install it the same way. Unlimited plans keep you connected for the full validity period.
Yes — our Europe plan covers 39 countries and our Global plan works across every country listed for that plan, on a single eSIM. Perfect for multi-stop trips.
credit_card Payments & refunds
We accept all major credit and debit cards (Visa, Mastercard) through a secure, encrypted checkout. Your card details are never stored on our servers.
We offer a 30-day money-back guarantee. If your eSIM hasn't been activated and you're not satisfied, contact support for a full refund. If you hit a technical issue, our team will troubleshoot or refund you — no hassle.
Yes. All payments are processed over an encrypted SSL connection by our PCI-compliant payment provider. We never see or store your full card number.
Still have a question?
Our support team is online 24/7 and usually replies within minutes.